A limited edition refers to a predefined, finite number of identical or closely similar artworks. The edition size specifies the total quantity of pieces that will ever be produced, enhancing their exclusivity and value.
Absolutely. We collaborate closely with our artists to ensure each edition authentically represents their creative vision. Every artist personally reviews and approves the final editions, guaranteeing their quality and alignment with their work.
Each artwork is signed or stamped and individually numbered. Additionally, you will receive a stamped and numbered certificate of authenticity, ensuring the legitimacy of your piece.
No, purchasing a limited edition does not transfer the copyright to you. The copyright remains with the artist.
A time-limited edition release is available for purchase only during a specific timeframe. The final edition size is determined by the number of orders placed within this period. Once the release ends, no additional pieces will be produced, and the edition will no longer be available.
Please note that these works are made to order after the release period, so they won’t be shipped immediately upon purchase.
Edition numbers are assigned chronologically, meaning the earlier you purchase, the lower your edition number will be.
We thoroughly inspect every artwork before dispatch. If your order includes a framed print, additional time is needed to prepare the bespoke frame. Most orders are shipped within 2 to 4 weeks.
For time-limited editions, production and authentication occur after the launch, so delivery may take longer. A specific shipping estimate will be provided during checkout.
Shipping costs are calculated based on the size, weight, and final destination of your artwork. You can view the shipping costs prior to checkout and they are included in the total order amount, with no extra fees beyond the delivery cost.
At Notre Arte, we only use premium carriers for shipping to ensure that your artwork is delivered securely and on time. We take extra care to professionally pack your order to prevent any damage during transit.
Your artwork will be shipped in custom-designed packaging to ensure it arrives safely. A certificate of authenticity (if applicable) will be included in the box, and shipping labels and customs documents will be attached to the outside. Please handle with care when unpacking, and use the provided gloves to handle your artwork.
If you order multiple unframed prints of the same edition, they may be shipped together in one box. Framed prints will always arrive in individual boxes. For shipping to multiple addresses, please contact us, and we’ll be happy to assist.
No matter where you are in the world, we've got you covered. We ship internationally using trusted global carriers.
Please be aware that international orders may be subject to the relevant customs duties of the destination country. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. Unfortunately as customs charges are governmental taxes, we cannot discount or reimburse you for these costs.
If your country is not an option at checkout, please don't hesitate to contact us at info@notre-arte.com. We will get in touch with our carriers directly to provide you with a delivery quote and help you complete your purchase.
We declare all shipments as limited edition artworks, subject to the nature of the piece ordered. We will declare the amount you paid the for work.
We cannot mark your shipment as a gift.
We ship all artworks from our headquarters in the Netherlands.
VAT
For EU addresses, we charge VAT at the local rate, which will be displayed automatically at checkout. If you are purchasing art for a VAT-registered business, please contact us beforehand, and we can provide a VAT-exempt invoice.
Duty Tax
For deliveries outside the EU, duty tax may apply. The exact amount depends on the artwork and customs regulations in your country.
We ship all orders using premium global carriers with our standard service. If you need express shipping, please contact us, and we’ll arrange it for you.
Most shipments arrive within 3–7 business days, depending on your location.
For addresses within the EU, VAT is required and charged at the local rate.
When browsing from an EU country, prices are shown inclusive of VAT.
If you’re purchasing art for a VAT-registered business, please contact us beforehand, and we can provide a VAT-exempt invoice.
We ship all works from our headquarters in The Netherlands.
We use FedEx, DHL, TNT, UPS, and carefully selected fine art shipping companies to ensure your artwork arrives in perfect condition.
If you have questions not covered here, you can reach Klarna at https://www.klarna.com/ie/customer-service/ or via the Klarna app.
Who can pay with Klarna?
Customers in Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Portugal, and Spain can use Klarna for certain purchases.
What Klarna payment options are available?
Payment options depend on the value of your order, your address, and your cardholder details. All available options will be shown at checkout.
What happens if I make a return?
If you return part or all of your order, Klarna will issue an updated statement once Notre Arte processes your return. Follow the return instructions provided by Notre Arte, keep the return tracking number, and log into your Klarna account to select “Report a return” to pause your statement. Once Notre Arte confirms your return, Klarna will send an adjusted invoice.
There’s something wrong with my order. Do I still need to pay for it?
No, you do not need to pay for damaged, broken, or faulty items. Follow Notre Arte’s dispute instructions and log into your Klarna account to “Report a problem” to pause your statement. Klarna will process a refund within 5–7 business days once Notre Arte confirms the issue.
I have not received my order. What happens to my statement?
You are not required to pay your statement until your order arrives. Contact Notre Arte for a delivery update, and log into your Klarna account to “Report a problem” to pause your statement until your order is received.
My statement is incorrect. What should I do?
If your statement doesn’t match your order details, contact Notre Arte to correct it. Log into your Klarna account to “Report a problem” and pause your statement until the issue is resolved.
What happens if I don’t pay for my Pay in 3 instalments order
Klarna will automatically attempt to collect the second instalment from your debit or credit card on the due date. If the payment fails, Klarna will try again 7 days later and a third time 7 days after that. If all attempts fail, Klarna will add the missed payment to your final instalment.
For the final instalment, Klarna will also make three collection attempts. If these fail, Klarna will issue a statement for the full outstanding amount, payable within 15 days. Late or missed payments may incur fees or interest, and defaulting may restrict your ability to use Klarna in the future. While your credit score won’t be affected by using Klarna’s Pay in 3 instalments, unpaid balances may lead to engagement with a debt collection agency as a last resort.
If you’ve changed your mind shortly after placing an order, you can get in touch with email info@notre-arte.com.
All requests for cancellations or changes must be made within 24 hours of placing your order. Unfortunately we cannot accommodate any requests made after this time, as the artwork will already have been packaged ready to be shipped to your address.
Once your artwork has arrived, you have 14 days to let us know if you're not 100% happy with it and would like a refund. You can get in touch with us at info@notre-arte.com.
We are only able to process refunds for artworks returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the box where applicable.
For all returns we arrange a door to door collection, which we will coordinate with you directly following your request. A tracking number will be provided. Please do not book your own courier as this will not be tracked by our system and could mean that your order is not eligible for a refund.
Once we have safely received the artwork we will process your refund. Refunds for returned goods will be made within 14 days of their arrival to our warehouse. All refunds will be issued to the original payment method, and can take 5-10 days to appear in your account.
You will be refunded for the price of the artwork, minus a handling fee. The exact amount varies based on size, weight and location.
Notre Arte will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.
Exclusion of the Right of Withdrawal for Time-Limited Editions
Products offered as part of a time-limited edition are excluded from the right of withdrawal. These artworks are exclusively available for purchase during a limited timeframe, after which the edition size is finalized. As such, these products are non-returnable. This exclusion is in accordance with applicable laws and regulations for personalized and made-to-order products.
To be eligible for a replacement or return, artworks must be returned in perfect condition, including in their original packaging, along with the Certificate of Authenticity (if applicable) that was included with the piece. Please note that we cannot accept any returns without the Certificate of Authenticity.
Exclusion of the Right of Withdrawal for Time-Limited Editions
Products offered as part of a time-limited edition are excluded from the right of withdrawal. These artworks are exclusively available for purchase during a limited timeframe, after which the edition size is finalized. As such, these products are non-returnable. This exclusion is in accordance with applicable laws and regulations for personalized and made-to-order products.
We make every effort to ensure that the images and descriptions of our products accurately reflect the actual goods. However, it's important to note that the images provided are for illustrative purposes only, and there may be slight variations in color between the product image and the actual item you receive. Similarly, the images and descriptions of packaging are also intended for illustration purposes, and the actual packaging may differ.
While we strive to provide accurate stock indications on our website, we cannot guarantee the availability of all goods at all times. Please be aware that the stock indications may not always be entirely accurate.
We reserve the right to adjust prices and modify special offers as necessary. These changes may occur periodically.
The price displayed for goods on our site may not always include delivery and framing charges. During the order process, you will be presented with options for delivery and framing, along with the associated charges.
For international orders, please note that you may be responsible for customs duties imposed by the destination country. These duties are payable by you, the customer, upon arrival and are separate from the shipping and handling costs. Unfortunately, we are unable to offer discounts or reimbursements for these customs fees.
Our website is designed to assist you seamlessly throughout the ordering process. Prior to finalizing your order, we provide an opportunity for you to carefully review and make any necessary amendments. We kindly ask you to ensure that you have thoroughly checked your order before submitting it.
In the event that you provide us with incorrect or incomplete information during the order process, we request you to promptly contact us. If we are unable to process your order due to such inaccuracies or omissions, we will reach out to you and kindly request the necessary corrections. However, if you fail to provide accurate or complete information within a reasonable timeframe, we reserve the right to cancel your order. Please be aware that any costs incurred as a result of the provided inaccurate or incomplete information may be passed on to you.
Unless otherwise specified by you through an email to info@notre-arte.com at the time of purchase, we may share your contact details with the artist whose work you are purchasing.
Notre Arte retains the right to decline or cancel orders at our discretion. In the unlikely event that we are unable to accept or fulfill your order, we will promptly notify you via email using the address provided during the order submission process. If payment has already been processed, any applicable sums will be refunded to you as soon as possible.
In the event that the goods you have purchased do not meet the required standards, such as being faulty, damaged upon receipt, or if you receive incorrect or incorrectly priced items, we kindly ask you to promptly contact us at info@notre-arte.com. Please inform us of the issue, whether it's a fault, damage, or an error, so that we can arrange for a refund, repair, or replacement as necessary.
Starting from the day you receive the goods, you have a 30-calendar day right to reject the items and receive a full refund if they do not conform to the aforementioned standards.
However, please be aware that you will not be eligible to make a claim under this provision if we had already informed you about the fault(s), damage, or any other issues with the goods before you made the purchase.
