Shipping costs are calculated based on the size, weight, and final destination of your artwork. You can view the shipping costs prior to checkout and they are included in the total order amount, with no extra fees beyond the delivery cost.
At Notre Arte, we only use premium carriers for shipping to ensure that your artwork is delivered securely and on time. We take extra care to professionally pack your order to prevent any damage during transit.
We strive to ensure that every piece of art we sell is of the highest quality. To accomplish this, we carefully inspect each piece and, if necessary, frame it to our exacting standards. As a result of this attention to detail, the processing of your order may take 2-4 weeks. However, we are confident that the extra time is worth it to provide you with a truly exceptional piece of art that you will enjoy for years to come.
No matter where you are in the world, we've got you covered. We ship internationally using trusted global carriers.
Please be aware that international orders may be subject to the relevant customs duties of the destination country. Customs fees should be paid upon arrival and are in addition to shipping and handling costs. Unfortunately as customs charges are governmental taxes, we cannot discount or reimburse you for these costs.
If your country is not an option at checkout, please don't hesitate to contact us at info@notre-arte.com. We will get in touch with our carriers directly to provide you with a delivery quote and help you complete your purchase.
If you’ve changed your mind shortly after placing an order, you can get in touch with email info@notre-arte.com.
All requests for cancellations or changes must be made within 24 hours of placing your order. Unfortunately we cannot accommodate any requests made after this time, as the artwork will already have been packaged ready to be shipped to your address.
Once your artwork has arrived, you have 14 days to let us know if you're not 100% happy with it and would like a refund. You can get in touch with us at info@notre-arte.com.
We are only able to process refunds for artworks returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the box where applicable.
For all returns we arrange a door to door collection, which we will coordinate with you directly following your request. A tracking number will be provided. Please do not book your own courier as this will not be tracked by our system and could mean that your order is not eligible for a refund.
Once we have safely received the artwork we will process your refund. Refunds for returned goods will be made within 14 days of their arrival to our warehouse. All refunds will be issued to the original payment method, and can take 5-10 days to appear in your account.
You will be refunded for the price of the artwork, minus a handling fee. The exact amount varies based on size, weight and location.
Notre Arte will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.
Exclusion of the Right of Withdrawal for Time-Limited Editions
Products offered as part of a time-limited edition are excluded from the right of withdrawal. These artworks are exclusively available for purchase during a limited timeframe, after which the edition size is finalized. As such, these products are non-returnable. This exclusion is in accordance with applicable laws and regulations for personalized and made-to-order products.
To be eligible for a replacement or return, artworks must be returned in perfect condition, including in their original packaging, along with the Certificate of Authenticity (if applicable) that was included with the piece. Please note that we cannot accept any returns without the Certificate of Authenticity.
Exclusion of the Right of Withdrawal for Time-Limited Editions
Products offered as part of a time-limited edition are excluded from the right of withdrawal. These artworks are exclusively available for purchase during a limited timeframe, after which the edition size is finalized. As such, these products are non-returnable. This exclusion is in accordance with applicable laws and regulations for personalized and made-to-order products.
We make every effort to ensure that the images and descriptions of our products accurately reflect the actual goods. However, it's important to note that the images provided are for illustrative purposes only, and there may be slight variations in color between the product image and the actual item you receive. Similarly, the images and descriptions of packaging are also intended for illustration purposes, and the actual packaging may differ.
While we strive to provide accurate stock indications on our website, we cannot guarantee the availability of all goods at all times. Please be aware that the stock indications may not always be entirely accurate.
We reserve the right to adjust prices and modify special offers as necessary. These changes may occur periodically.
The price displayed for goods on our site may not always include delivery and framing charges. During the order process, you will be presented with options for delivery and framing, along with the associated charges.
For international orders, please note that you may be responsible for customs duties imposed by the destination country. These duties are payable by you, the customer, upon arrival and are separate from the shipping and handling costs. Unfortunately, we are unable to offer discounts or reimbursements for these customs fees.
Our website is designed to assist you seamlessly throughout the ordering process. Prior to finalizing your order, we provide an opportunity for you to carefully review and make any necessary amendments. We kindly ask you to ensure that you have thoroughly checked your order before submitting it.
In the event that you provide us with incorrect or incomplete information during the order process, we request you to promptly contact us. If we are unable to process your order due to such inaccuracies or omissions, we will reach out to you and kindly request the necessary corrections. However, if you fail to provide accurate or complete information within a reasonable timeframe, we reserve the right to cancel your order. Please be aware that any costs incurred as a result of the provided inaccurate or incomplete information may be passed on to you.
Unless otherwise specified by you through an email to info@notre-arte.com at the time of purchase, we may share your contact details with the artist whose work you are purchasing.
Notre Arte retains the right to decline or cancel orders at our discretion. In the unlikely event that we are unable to accept or fulfill your order, we will promptly notify you via email using the address provided during the order submission process. If payment has already been processed, any applicable sums will be refunded to you as soon as possible.
In the event that the goods you have purchased do not meet the required standards, such as being faulty, damaged upon receipt, or if you receive incorrect or incorrectly priced items, we kindly ask you to promptly contact us at info@notre-arte.com. Please inform us of the issue, whether it's a fault, damage, or an error, so that we can arrange for a refund, repair, or replacement as necessary.
Starting from the day you receive the goods, you have a 30-calendar day right to reject the items and receive a full refund if they do not conform to the aforementioned standards.
However, please be aware that you will not be eligible to make a claim under this provision if we had already informed you about the fault(s), damage, or any other issues with the goods before you made the purchase.
