Refund policy

 

Once your artwork has arrived, you have 14 days to let us know if you're not 100% happy with it and would like a refund. You can get in touch with us at info@notre-arte.com.

We are only able to process refunds for artworks returned in perfect condition and in their original packaging, with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the box where applicable.

For all returns we arrange a door to door collection, which we will coordinate with you directly following your request.  A tracking number will be provided.  Please do not book your own courier as this will not be tracked by our system and could mean that your order is not eligible for a refund.   

Once we have safely received the artwork we will process your refund.  Refunds for returned goods will be made within 14 days of their arrival to our warehouse. All refunds will be issued to the original payment method, and can take 5-10 days to appear in your account.

You will be refunded for the price of the artwork, minus shipping and in some cases a handling fee. The exact amount varies based on size, weight and location.

Notre Arte will not refund any VAT or import charges. In some cases, you may be able to reclaim these costs from your local tax authorities.

All requests for cancellations or changes must be made within 24 hours of placing your order. Unfortunately we cannot accommodate any requests made after this time, as the artwork will already have been packaged ready to be shipped to your address.

If you’ve changed your mind shortly after placing an order, you can get in touch with email info@notre-arte.com.

Exclusion of the Right of Withdrawal for Time-Limited Editions
Products offered as part of a time-limited edition are excluded from the right of withdrawal. These artworks are exclusively available for purchase during a limited timeframe, after which the edition size is finalized. As such, these products are non-returnable. This exclusion is in accordance with applicable laws and regulations for personalized and made-to-order products.